Real Results from Real Contractors

Every number here comes from actual deployments. We let the data speak.

Case Study VRF · Multifamily Northeast U.S.

Unlocking Immediate Revenue

How a Contractor Generated $50,000+ in Pull-Through Revenue Using Thalo's Real-Time Monitoring

9 Commercial VRF Heat Pumps · Class B, Affordable Multifamily Housing · December heating failure · Northeast U.S.

A New York affordable housing property faced widespread heating failures in December. Nine VRF heat pumps were failing and residents were without heat. Using Thalo's real-time monitoring, the contractor remotely diagnosed the situation — identifying 2 units with compressor failures and 7 critically undercharged — before setting foot on-site.

~$10K+
Emergency repairs
~$40K+
Follow-on work secured
~$50K+
Total pull-through revenue
3 days
Time to complete

How Thalo Transforms Your Service Calls

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Arrive with Answers and the Right Parts

Remote diagnostics shows power, compressor health, and temperature behavior before dispatch. No more blind first visits.

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Quote with Confidence

Identify which issues are emergency vs. deferred maintenance. Quote the full scope of work with data backing every line item.

Prove the Fix

Show measurable performance improvements after service — compressor temperatures dropping, health scores rising. Data builds trust and justifies pricing.

Types of Issues We Detect

Sidekick's monitoring system flags two categories of equipment problems, allowing contractors to prioritize and dispatch appropriately.

Immediate Service Required

Critical Alerts

Undercharge

  • • Refrigerant leak (overheating compressor)
  • • Refrigerant undercharged
  • • Refrigerant leak (increased energy consumption)
  • • Refrigerant leak (decreased efficiency)

Heating/Cooling Fail

  • • System not providing heating
  • • System not providing cooling
Service Visit Recommended

Performance Flags

System Inefficiency

  • • Faulty operation (short cycling)
  • • Faulty operation (unstable voltage supply)
  • • Decreased efficiency (unstable voltage supply)
  • • Inefficient operating mode (cooling while no cooling demand)
  • • Inefficient operating mode (heating while no heating demand)

More Customer Stories

We're documenting results from our growing customer base. Check back soon for more case studies, or reach out to learn about current customer outcomes.

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