Day 2+ Monitoring
Turn Service Into a Profit Center
Sidekick monitors compressor health, refrigerant behavior, and system performance — 24/7, with no Wi-Fi required. When something drifts, you know before your customer does.
Sidekick monitors compressor health, refrigerant behavior, and system performance — 24/7, with no Wi-Fi required. When something drifts, you know before your customer does.
The first visit becomes diagnosis instead of resolution. At 200 visits per month, eliminating just one repeat trip per day unlocks dozens of additional billable hours — capacity that can be redirected toward higher-margin repairs, replacements, and growth.
Without knowing what's wrong before you arrive, you can't assign the right technician, bring the right parts, or quote confidently. Reactive service drives costs up 3–5× and erodes customer trust.
Higher cost for reactive vs. proactive service
Avg. repeat trip per day that can be eliminated
Pull-through revenue unlocked in one case study
Continuous monitoring, no Wi-Fi required
Mount Sidekick sensors non-invasively inside the unit and connect to power. Scan the QR code to activate and bring the system online in minutes. No Wi-Fi, no building integration required.
Sidekick continuously monitors system performance, detecting issues early and identifying root cause before dispatch. Real-time data streams to your dashboard via Thalo's cellular network.
When performance drifts, actionable alerts are sent so you can dispatch the right technician with the right parts the first time. Quote with confidence using data-backed diagnostics.
Thalo sensors attach to each piece of HVAC equipment with no modification required. Copilot immediately connects via Thalo's cellular network — no on-site internet needed.
Watch Installation Walkthrough on YouTube ↗
| Area | ✓ With Sidekick | Without Sidekick |
|---|---|---|
| Issue Detection | Alerts flagged before anyone notices a problem | Tenant calls. You react. |
| Diagnostics | Root cause identified remotely — arrive with right parts | Multiple trips to diagnose, then fix |
| Maintenance Dispatch | Visits triggered by actual equipment conditions | Visits scheduled by the calendar |
| Documentation | Measurable performance improvements with timestamped data | Manual logs, copy-paste spreadsheets, paper sign-offs |
| Proposals | Data-backed proposal before/after proof | "Trust me" quotes |
| Capacity & Revenue | Fewer callbacks, more technician bandwidth | Time lost to avoidable callbacks |
Data-backed quotes beat competitors' "trust me" estimates. Show prospective customers exactly what's happening with their equipment before you've even been hired.
Identify emergency repairs and future maintenance work in one service call. Quote the full scope of work with data backing every line item.
Service more buildings daily with faster diagnostics. Significantly increase your daily capacity without adding staff — fewer callbacks, more planned work.
Verified performance improvements build trust and long-term relationships. Emergency calls become the entry point for multi-year service agreements.
Critical issues emailed immediately as they happen. Know about compressor anomalies, refrigerant drift, or system failures before your customer calls.
A summary of open critical alerts and maintenance issues, delivered weekly and visible anytime in the dashboard. Prioritize your dispatch queue with data.
Sent once a month with proactive recommendations. Use it to brief building owners, justify maintenance work, and plan upcoming service visits.
Includes hardware, cellular connectivity, real-time dashboard access, alerts, weekly summaries, and monthly reports. No hidden fees.
Book a Demo to OrderHow It Works: Book a demo → Place order → 4-week lead time → 15-min install → Live monitoring from day one.
| Compatible Equipment | Most heat pump and air conditioner models 0.5–75 tons: VRF · ASHP/WSHP · RTU · PTAC/PTHP · PWAC/PVHP · and more |
| Size | 4.75 × 3.25 × 1.75 in (12 × 8 × 4.5 cm) — 0.5 lb |
| Sensors | Non-invasive surface-mounted sensors for temperature and power |
| Power | 2.5 Watt draw, 1.8A fuse — wired directly to HVAC equipment terminals |
| Power Compatibility | 120–480 VAC equipment, single-phase or multi-phase |
| Communication | Thalo cellular network — no building integration required |
| Installation | ~15 minutes, non-invasive, no equipment modification |
Using Sidekick, a New York contractor remotely diagnosed 9 failing VRF heat pumps at an affordable housing property — before arriving on-site. The result: $10K in emergency repairs and $40K in follow-on work, completed in three days.
Read the Full Case Study"Copilot provided valuable direction to determine quickly what could be rehabilitated versus what required deeper repair — helping us move faster and quote with confidence."
— CEO, Commercial HVAC Services Firm
